Development Director of The Thrift Store/Boutique

The Hope Center is a ministry of Riverside Community Church. We serve as a food pantry and offer financial assistance as well as community outreach resources. Most recently we've opened a Thrift Store and Boutique that serve not only to offer free resources for our clients, but also as a retail space that's open to the public to generate funds for our ministry. Our heart is that we continue to find new opportunities to use our space and our gifts to give to those in need and create connections within the community. That's where YOU come in.  

Employment Status/FLSA: Part Time, Non-Exempt

Department: Hope Center Thrift Store

Reports to: The Hope Center Executive Director 

Relates to: Hope Center Team Leadership and Overall Team

Position Description: We are seeking a dedicated and motivated individual to fill the role of Thrift Store Manager. The Thrift Store Manager will be responsible for overseeing all aspects of the Thrift Store's operations, including inventory management, team supervision, customer service, and ensuring adherence to the organization's mission and values.

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Key Responsibilities:

Operational Management: 

• Oversee day-to-day operations of the Thrift Store, including opening and closing procedures, cash management, in-kind tracking procedures and maintaining a safe and clean environment.
• Offer servant leadership: lead with joy, creating a fun team that looks forward to giving their day towards ministry
• Interview potential teammates for Thrift Store and submit background checks to Riverside Administrative Pastor.
• Develop, communicate, and uphold ministry culture, roles, responsibilities, and expectations with our team.
• Work alongside your team until they are running smoothly, being on site and by their side as the leader. You are the “direct report,” taking calls from your team on any issues. 

• Manage incoming donations, create appropriate pricing structure, and ensure a consistent flow of merchandise onto the sales floor. 
• Implement strategies to maximize sales and minimize waste.

• Recruit, train, and supervise your team with the same mission and values of the Hope Center ministry. 
• Provide guidance, support, and motivation to ensure a positive work environment and high-quality customer service.
• Create and maintain Thrift Store Team schedules(s)

• Cultivate a welcoming and helpful atmosphere for customers, donors, and volunteers. 
• Address any concerns or issues promptly and professionally.

• Represent The Hope Center in the local community, building relationships with donors, customers, and partner organizations. 
• Seek opportunities for collaboration and outreach.

Marketing Strategies:

• Manage event calendar for special sales
• Communicate with Development Director for marketing purposes - sale events and Client care events

Financial Management: 

• Develop and manage the Thrift Store budget, in-kind income, tracking expenses and revenue to ensure financial sustainability. 
• Prepare regular reports for organization leadership.

Systems:

• Manage Point of Sale and other operating systems
• Develop a program to support Hope Center clients and track what is gifted vs what is sold.

Annual Budget:

• Work with your direct supervisor on budget/goals each year

• Attend Team Meetings and our holiday celebration gathering. 
• Celebrate your team annually, at a minimum. 
• Lead meetings with your direct reports.

• Actively live out the 4 Pillars of Riverside (Life Groups, Discipleship, Outward Facing and Freedom.)
• Cultivate your relationship with Jesus, as well as your talents and gifts.
• Support the Mission, Vision and Leadership of Riverside and The Hope Center.
• Meet and collaborate with staff on needs.
• Pursue opportunities to develop as a leader while also raising up new leaders.
• Collaborate with all branches of the ministry to ensure that all operations align with the mission and values of The Hope Center and Riverside Community Church, including promoting Christian principles of love, compassion, and service.

Interested applicants should email a resume or a Letter of Interest to hope@connect2riverside.com