The Chamber Blog

How Do I Raise My Prices Without Losing Loyal Customers?

It’s a question that feels complicated. If you’re in business long enough, you’re going to have to raise your prices at some point. And yet when you do, it’s possible loyal customers may have big feelings about it. So how do you raise your prices without alienating the people who go you to where you are? Why Pricing Conversations Get Weird Costs creep up, your calendar fills, and suddenly you’re working harder for the same money. That’s not a growth plan. It’s a slow leak. But you can adjust pricing

Rhonda Zunker

Gaining Repeat Customers: How To Build Customer Relationships

Why is building long-term customer relationships essential, especially for small businesses? Consider the powerful message behind these two statistics 80% of your company’s future revenue will come from just 20% of your existing customers. (Gartner Group) Improving your customer retention by just 5% can increase your company’s profitability by 25%. (Bain and Company) As you can see, repeat customers are often more valuable to your long-term business success than new ones. Why? They are more likely to refer

Anne Shaw from Hartford

Residential septic systems are a cornerstone of wastewater management in the Bulverde and Spring Branch area

Residential septic systems are a cornerstone of wastewater management in the Bulverde and Spring Branch areas of Comal County, Texas, where many homes in the Texas Hill Country rely on onsite solutions due to limited municipal sewer access. As local experts at Dillon Septic (http://dillonseptic.com), serving Spring Branch and surrounding communities, we provide informed advice on navigating the unique challenges of this region.

Dillon Septic

For Business Owners: A Smart QR Code Playbook

QR codes have faded in and out of popularity over the past decade, but they’ve finally surpassed trend status and they’re here to stay. They are convenient ways to drive traffic to desired information or action platforms. When used with intention, QR codes quietly remove friction and move customers exactly where you want them to go. QR codes are great for information that could change such as daily specials. QR code stickers can also update old info on printed materials (perfect for the extremely budget

Christina Metcalf

The 48-Hour Rule: Turning Business Ideas into Reality

Small business owners are usually not short on ideas. You have them in the shower, in the car, halfway through a client call, and even in the middle of the night. Ideas for a new service. A better way to onboard customers. A partnership you should pursue. A social post series that would actually sound like you. No, the problem is not creativity. The problem is action. Most good ideas don’t die because they were bad. They die because they never get translated into a next step while they’re still

Christina Metcalf

Is Your Business Owner-Dependent?

It’s a simple question. Slightly uncomfortable. Surprisingly revealing. If you stepped away from your business for two weeks starting tomorrow, no email, no Slack, no “just checking in,” what would fall apart? Most business owners don’t love this thought experiment. Not because they’re doing anything wrong, but because many small businesses are built on proximity. You are the system. You are the memory. You are the fixer of last resort. That works. Until it doesn’t.

Christina Metcalf

Support Your Team With Confidence in Today’s Workplace

At the risk of starting the year off with doom and gloom, this is a topic that’s becoming increasingly important. Whether it’s personal uncertainties leaking into the workplace or your employees have concerns about the business or their place in it, many of them are feeling like they’re operating on unstable ground. This topic, while uncomfortable, is not something to be ignored or swept under the business welcome mat. Yet for business owners, this can feel like one more thing on an exhaustive to-do list.

Christina Metcalf

Five Ways to Turn Holiday Foot Traffic into Real Loyalty

Frank Kenny

The Most Overlooked Growth Practice for Business Owners Isn’t What You Think. And It ’ s Free

Christina Metcalf

How Small Businesses Can Win Big on Black Friday

You already know this but you will never out-doorbuster the big box stores. You are not supposed to. Your power is not in pallets of TVs sold near cost to get people in the door. It is in how people feel when they walk through your door. If you lean into experience, Black Friday can shift from “we cannot compete” to “we own this lane.

Rhonda Zunker